Terms of Service
Last updated: 29 June 2026
1. About Sessioned
Sessioned is an online marketplace that connects students with independent tutors for 1-on-1 online tutoring sessions. Sessioned does not itself provide tutoring services — we provide the platform, payment processing, scheduling tools, and support infrastructure that enables tutors and students to connect.
2. Eligibility
You must be at least 18 years old to create a tutor account. Students under 18 may use Sessioned with parental or guardian consent. By creating an account, you confirm that the information you provide is accurate and complete.
3. Tutor Accounts
Tutors are independent contractors, not employees of Sessioned. Tutors set their own rates, schedules, and teaching methods. Sessioned reviews tutor applications but does not guarantee the quality of any tutor's services. Tutors are responsible for the accuracy of their qualifications and profile information.
4. Bookings & Sessions
When a student books a session, they agree to pay the tutor's fee plus a 20% Sessioned service fee. Sessions are conducted online via the video link provided. Students may cancel or reschedule with at least 24 hours notice for a full refund. Late cancellations (under 24 hours) may be subject to the full session fee.
5. Payments & Fees
All payments are processed securely through Stripe. Students pay the full amount at the time of booking. Sessioned charges students a 20% service fee on top of the tutor's rate. Tutors receive their full fee via weekly Stripe payouts. All payments must be made through the Sessioned platform — arranging payments outside the platform is a violation of these terms.
6. Refunds
If a tutor fails to attend a confirmed session, the student will receive a full refund. If a student is dissatisfied with a session, they may contact support within 48 hours to request a review. Refund decisions are made at Sessioned's discretion on a case-by-case basis.
7. Prohibited Conduct
Users must not: share personal contact details to circumvent the platform; complete academic work on behalf of students; harass, discriminate against, or behave inappropriately towards other users; create fake accounts or provide false information; use the platform for any illegal purpose.
No circumvention — keep it on Sessioned. Where Sessioned introduces a tutor and a student (or their parent or guardian), all tutoring, communication, scheduling and payment relating to that introduction must take place through the Sessioned platform. You must not arrange, solicit, accept or continue tutoring that arises from a Sessioned introduction outside the platform — whether directly or through a third party — in order to avoid Sessioned's service fees, for the duration of the relationship and for 12 months after your most recent session or contact through Sessioned. Attempting to take a Sessioned-introduced relationship off-platform to bypass fees (for example by sharing private contact details, arranging private payment, or moving sessions elsewhere) is a serious breach of these terms and may result in immediate suspension or removal of your account, forfeiture of any pending payouts, and recovery of the fees avoided. If you are approached to move off-platform, please tell us at hello@sessioned.co.uk.
Referral fee waivers. From time to time a tutor may invite their students to Sessioned with a referral code that waives the Sessioned service fee on that student's first three completed sessions with that referring tutor (the tutor's own rate still applies in full). Waivers are personal to the referred student, are not transferable or exchangeable for cash, apply only to sessions with the referring tutor, and are attributed once at account creation — a code cannot be added to an existing account. Tutors may not refer themselves or accounts they control, and Sessioned may withhold, reduce or revoke a waiver, and flag or suspend accounts, where it reasonably suspects abuse. Sessioned may vary or end the referral programme at any time.
8. Account Termination
Sessioned reserves the right to suspend or terminate any account that violates these terms. Users may delete their account at any time by contacting support. Outstanding payments owed to tutors will be processed before account closure.
9. Limitation of Liability
Sessioned acts as an intermediary between students and tutors. We are not liable for the quality, accuracy, or outcome of any tutoring session. Our liability is limited to the fees paid to Sessioned for the specific booking in question.
10. Changes to These Terms
We may update these terms from time to time. We will notify registered users of significant changes via email. Continued use of the platform after changes constitutes acceptance of the updated terms.
11. Intellectual Property & Takedown
Sessioned owns the platform and all of its software, branding, logos, and content, except for content provided by users. You may not copy, resell, or reuse them without our permission. When you upload content to Sessioned — such as a profile photo, biography, qualifications, or a review — you keep ownership of it but grant Sessioned a non-exclusive, worldwide, royalty-free licence to host, display, and use it for the purpose of operating and promoting the platform. If you believe content on Sessioned infringes your intellectual property, contact us at hello@sessioned.co.uk and we will review it and, where appropriate, remove it.
12. Governing Law & Dispute Resolution
These terms, and any dispute or claim arising out of or in connection with them or your use of Sessioned, are governed by the laws of England and Wales. You and Sessioned Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, this does not affect any rights you have under the mandatory consumer-protection laws of the country where you live. Before starting any formal proceedings, please contact us at hello@sessioned.co.uk so we can try to resolve the matter informally first.